PERSONAL DATA PROTECTION NOTICE (KVKK)
Personal Data Protection Notice: the Company, operating through www.miaambulans.com, attaches great importance to processing and protecting your personal data in accordance with Personal Data Protection Law No. 6698 (the “Law”). We would like to inform our customers about the purposes and methods of collecting, processing and transferring personal data, and about their rights under the Law.
1. Methods of Collecting Personal Data
As the data controller, the Company, operating through www.miaambulans.com, collects your personal data within the framework of its legal obligations. Data may be collected verbally, in writing or electronically through our website, social media channels, mobile applications and similar means. The purposes include enabling you to use our brands’ services; informing you about campaigns with your consent; recording your suggestions and complaints; developing better service standards; and determining and implementing the commercial and business strategies of Mia Ambulans – www.miaambulans.com.
2. Processing Personal Data and the Purposes of Processing
As the data controller, the Company, operating through www.miaambulans.com, may obtain your personal data and/or special categories of personal data, with your consent, through channels including our call centres, written communications, social media pages, mobile communications and in-store communications. These channels are not exhaustive. Such data may be obtained in whole or in part; recorded; retained; stored; amended; updated; checked periodically; reorganised; classified; and kept for the period necessary for the purpose of processing or prescribed by the relevant law. Where required by law or by the practical requirements of providing a service, data may be shared with or transferred to the private individuals or legal entities with which Mia Ambulans – www.miaambulans.com works, public institutions and organisations to which disclosure is legally required, and/or relevant third-party individuals or legal entities resident in Türkiye or abroad. Where required by law or by the practical requirements of providing a service, data may be transferred abroad. We may process your personal data to enable customers of www.miaambulans.com to use our brands’ services; inform you about campaigns with your consent; record your suggestions and complaints; improve our service standards; and determine and implement the commercial and business strategies of www.miaambulans.com. In all cases, processing is carried out in accordance with Personal Data Protection Law No. 6698 and the applicable legislation.
3. Transfer of Personal Data
www.miaambulans.com may share your personal data only on the basis of your explicit consent or subject to adequate measures under the security and confidentiality principles set out in the Law. Transfers within Türkiye are subject to these measures, and transfers abroad are subject to the necessary security safeguards. Data may be shared to conduct the Company’s activities; establish and/or discuss business relationships between data subjects and our customers; provide services, opportunities and benefits; and improve service quality. Recipients may include our group companies, business partners, customers with whom we have contractual arrangements and to whom we provide services as part of our operations, suppliers, audit firms, public institutions and organisations legally authorised to request such data, and other relevant authorities. This list is not exhaustive.
4. Rights of Data Subjects under Article 11 of the Personal Data Protection Law
The Company, operating through www.miaambulans.com, will respond to requests from data subjects to:
a) learn whether their personal data is processed and which personal data is processed;
b) obtain information about the purposes of processing;
c) learn which third parties receive their personal data within Türkiye or abroad;
d) request correction of incomplete or inaccurate personal data;
e) request deletion or destruction of personal data in accordance with the Law;
f) request that third parties to whom personal data has been transferred be notified of any correction, deletion or destruction;
g) object to an adverse outcome resulting from the analysis of processed data exclusively through automated systems; and
h) obtain copies of their personal data.
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Privacy and Security
Customer information may be disclosed to official authorities only where those authorities request it and disclosure is required by mandatory provisions of the legislation in force.
Only the customer can access and amend the information they enter into the system; no other person can access or change it. Credit card details requested on the payment page are not stored on the servers of www.miaambulans.com or the companies providing services to it, in order to maintain the highest level of security for customers making purchases. Payment transactions therefore take place between the bank and your computer through the www.miaambulans.com interface.
Use of Cookies
Cookies are small text files or pieces of information stored on your computer or mobile device, such as a smartphone or tablet, when you visit our website.
We use cookies to make our websites easier to use and to adapt them to your interests and needs. Websites can read and write these cookie files, allowing them to recognise you and remember relevant information, such as your preferences, to provide a more suitable browsing experience.
Cookies also help you navigate our websites more quickly on future visits. We may additionally use cookies to collect statistical information about website use, helping us understand how visitors use our websites and improve their design and usability.
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